Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We accept returns of new or gently used products for a full refund within 30 days. To be eligible for a refund proof of purchase is required.

Product must be gently used, no more than 1/2 to 1/4 of the product tried out.

We will not accept returns on products that have been substantially  used or damaged.

Partially used products may be accepted but we reserve the right to issue a partial refund based on the amount of product remaining.

Certain products such as beauty tools are only eligible for returns if they are unused in new condition.

We may validate and approve returns at our discretion. If excessive or potentially fraudulent activity is detected from a customer, we may notify the customer in writing we no longer accept returns.

To start a return, you can contact us at radiantvixenllc.help@gmail.com. Please note that returns will need to be sent to the following address: [IP.O. BOX 341 Glen Carbon Illinois 62034] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at radiantvixenllc.help@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at radiantvixenllc.help@gmail.com.